Review Requests
View pre-approved return requests, and approve or reject any out-of-policy requests.
Who can use Shippit Returns?
Shippit's Returns Portal is available to merchants that use Shopify (incl. Shopify Plus) and Adobe Commerce, or via custom integration. Learn more about custom integration options on our developer centre.
What options do I have for return locations?
For delivery and drop-off options items must be returned to the primary pickup address set in Shippit. For in-store returns, your customers will be able to select their preferred location from your store locator URL and print a plain label for packaging.
Are there any restrictions with Shippit Returns?
Currently we support returns for domestic orders within Australia. To offer drop-off as a return delivery option you can take advantage of our delivery rates with HUBBED or bring your own Australia Post eParcel account.
How do I get started with Shippit Returns?
If you are using Shopify or Adobe Commerce, you can activate the returns portal from the Shippit app. Simply follow this guide on our Help Centre.
If you have a pre-existing returns workflow, Shippit’s Returns API allows you to book, label and track your return orders. You also have the option of building your own custom integration into our returns portal, to take advantage of our self-serve returns experience.
Can the customer pay for the returns shipping cost?
We don’t currently support the ability for your customers to pay for their return shipping. You will need to cover the cost or deduct the shipping fee from your customers’ refund.