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In this story
Founded in 1972, Buffalo Sports is a leading provider of high-quality sporting goods and equipment. The company serves schools, clubs, and individuals across Australia, focusing on innovation, quality, and exceptional customer service.
Results at a glance
- 80% Increase in online average order value: By offering better shipping options at checkout, Buffalo has seen a significant increase in online average order value.
- 20% Reduction in shipping costs: Using Shippit's rates and allocation has reduced Buffalo’s shipping costs by a significant amount.
- Significant increase in efficiency: By automatically integrating with our online store, Buffalo has saved a significant amount of time by no longer manually entering customers details for each shipment.
Why Shippit?
Buffalo Sports selected Shippit for its seamless integration with existing systems, robust shipping solutions, and ease of use. The decision was driven by the need to enhance delivery speed and accuracy, reduce shipping costs, and streamline operations.
80% increase in average order value
Prior to using Shippit, Buffalo Sports struggled with inefficient manual entry of shipping details, leading to delays and errors. By leveraging Shippit’s multi-carrier options and automated tracking, Buffalo Sports saw a significant increase in online average order value. The improved shipping options encouraged customers to purchase more.
"Shippit’s seamless integration and advanced tracking have significantly boosted our average order value."
Andrew Whitton, Director
20% reduction in shipping costs
Buffalo Sports experienced high shipping costs due to manual carrier allocation and frequent errors. Shippit’s real-time analytics and carrier allocation capabilities reduced shipping costs by a significant amount. The automated processes minimised errors and optimised carrier selection.
"Using Shippit’s rates and allocation, we’ve substantially reduced our shipping costs."
- Andrew Whitton, Director
Significant time savings
Manual entry of shipping details for each order was time-consuming and prone to errors. Shippit’s integration with BigCommerce automated this process, saving significant time and improving accuracy.
"Integrating Shippit with our online store has saved us an enormous amount of time."
- Andrew Whitton, Director
Overall results
Since integrating Shippit and BigCommerce, Buffalo Sports has seen significant improvements in order processing speed, customer satisfaction, and sales growth. These improvements have enhanced customer satisfaction and supported the company’s growth objectives.
